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Vivian's Boutique Spa

Serving Dallas & Fort Worth, Texas

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FAQ

What are the check-in procedures?

We suggest arriving ten to fifteen minutes earlier than your appointment time to check in and fill out any health forms or paperwork.  Then sit back and let the relaxation begin.

My (dog, child, goldfish) is sick, and I have to cancel. What’s the cancellation policy?

We understand things don't always go according to plan.  If you need to reschedule or cancel your appointment, we appreciate a 24 hour notice.

  • If you need to cancel your appointment within the 24 hour timeframe, 25% of the reservation will be charged to your card on file and you will have spa credit with us to use towards any service of your choice within 30 days of your original appointment.
  • If you are unable to contact us and do not arrive for your appointment, 50% of the reservation will be charged to your credit card and you will be given spa credit to use within 30 days.
My massage therapist worked wonders with my tight neck & shoulders. What should I tip to thank her?

Gratuities are appreciated, and the amount is at your discretion.  Spa service gratuities typically range from 15% to 25%.  You may leave a tip with the front desk when you check out, and we will ensure that your technician receives it.  Gratuities can be paid in cash, credit card, or when redeeming a gift card value.

Do you have a cell phone policy?

As a courtesy to yourself and other guests, we kindly ask that you silence your cell phone while in the spa and refrain from making calls in our lounge.  As you adjust to the peace and quiet of your luxurious spa treatment, you'll be glad that you did.

Oops – I meant to buy “fabulous in a bottle”, but instead I purchased “lovely in a tube”. Can I return a product?

Vivian's will be happy to accept returns on any unopened products, and you will receive a full refund in cash (with a receipt) or store credit (without a receipt). 

I just received the best present ever – a Vivian’s Boutique Spa gift card! What are the rules for gift cards?
  • First and most importantly, our gift cards do not expire.
  • Gift cards may be redeemed for services and products.
  • This may sound obvious, but a gift card is always worth the dollar amount paid.  This rule applies if someone purchases a specific spa service as a gift on the gift card, and then the recipient would like to change the type of service received.  For example, if you're given a facial, but you'd prefer a pedicure, we can accommodate your request.  The recipient can use the dollar amount on the gift card towards the services and products of their choice.
  • Gift card amounts may be redeemed towards tips, but gratuities are not automatically included when purchasing a gift card.  Confused?  Let's say you are purchasing a gift card for a friend for a 60-minute massage.  If you would like to include the tip amount in addition to the cost of the massage,  you may do so at the time of purchasing the gift card.
  • Gift cards may not be redeemed for cash (nice try, though).  Lost or stolen cards may not be replaced (so keep your eye on 'em!)
My daughter would like to get a spa service. What are your policies on junior guests?

We know that teens and tweens might like a little pampering too.  We have policies in place to ensure the comfort and safety of all of our guests.

  • Spa guests under the age of 16 MUST be accompanied by an adult and must be in the spa to receive a service.

The following guidelines are also in place for our junior guests:

Age Available Services Adult Presence
under 13 Foot Rituals YES
13-15 Facials & Foot Rituals YES
16-18 Facials & Foot Rituals Optional
Does my massage therapist really need to know that I take medicine for high blood pressure?

In a word, yes.  Medications and health conditions can impact factors ranging from how much pressure your massage therapist will apply to the types of serums your aesthetician will use during a facial.  Please inform us of any health concerns you may have, including: pregnancy, medical conditions, injuries, medications (be sure to include acne or skincare medications), high blood pressure, or recent surgeries.

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Spa Hours

Monday: closed
Tuesday: 11 am - 7:30 pm
Wednesday, Thursday, & Friday: 11 am - 8pm
Saturday: 10 am - 7 pm
Sunday: noon - 6 pm

Our Instagram

  • Guess who has the perfect pampering present?‍♀️ ⁣ ⁣ Our latest trio of treatments, our Honey & Vanilla Chai Macaron Massage, Cleansing Cucumber & Chamomile Tea Facial, & Lemon Frosted Tea Cake Foot Ritual, make absolutely - gifts! (Couldn’t help but make a little tea-themed pun!)⁣ ⁣ ⁣ ⁣ We’re open today, Saturday, & Sunday, so stop in to buy gift cards at the spa (complete with cute little Mother’s Day gift card bags) or buy gift certificates online at viviansdallas ⁣ ⁣ Wishing you a wonderful weekend! ⁣ ⁣ #viviansdallas #viviansspa #dallas #dallastexas #dallastx #eastdallas #lowergreenville #dallasspa #spaday #massagetherapy
  • Spot of tea anyone? Join us soon to experience our newest tea-themed services!⁣ ⁣ Created in honor of Mother’s Day & perfectly suited for anyone needing pampering relaxation, we’re excited to introduce our latest trio of treatments!⁣ ⁣ Cleansing Cucumber & Chamomile Tea Facial ⁣ Honey & Vanilla Chai Macaron Massage ⁣ Lemon Frosted Tea Cake Foot Ritual ⁣ ⁣ Massages & Facials are available in 60 & 90 minute versions, & you can add on an optional Lemon Cream Oil Warm Stone Arm Massage to your Foot Ritual! ⁣ ⁣ We also have packages available, such as our Tea
  • It’s tea time at Vivian’s! Introducing our ✨NEW✨ services just in time for Mother’s Day! ⁣ ⁣ Enjoy the elegance of afternoon tea any time of day with our 3 new tea-themed treatments ⁣ ⁣ Our latest luxurious services include…⁣ ⁣ Honey & Vanilla Chai Macaron Massage⁣ Cleansing Cucumber & Chamomile Tea Facial⁣ Lemon Frosted Tea Cake Foot Ritual ⁣ ⁣ Services are available a la carte or as part of our new packages, such as our Tranquili-Tea or Sweet Tea Spa Treats package! ⁣ ⁣ Click the link in our bio for full service descriptions & package details, &
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214-484-4714
5420 Ross Avenue
Dallas, TX 75206

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