We suggest arriving ten to fifteen minutes earlier than your appointment time to check in and fill out any health forms or paperwork. Then sit back and let the relaxation begin.
We understand things don't always go according to plan. If you need to reschedule or cancel your appointment, please contact us 24 hours in advance of your reservation.
Gratuities are appreciated, and the amount is at your discretion. Spa service gratuities typically range from 15% to 25%. You may leave a tip with the front desk when you check out, and we will ensure that your technician receives it. Gratuities can be paid in cash, credit card, or when redeeming a gift card value.
As a courtesy to yourself and other guests, we kindly ask that you silence your cell phone while in the spa and refrain from making calls in our lounge. As you adjust to the peace and quiet of your luxurious spa treatment, you'll be glad that you did.
Vivian's will be happy to accept returns on any unopened products, and you will receive a full refund in cash (with a receipt) or store credit (without a receipt).
We know that teens and tweens might like a little pampering too. We have policies in place to ensure the comfort and safety of all of our guests.
The following guidelines are also in place for our junior guests:
|Age||Available Services||Adult Presence|
|under 13||Foot Rituals||YES|
|13-15||Facials & Foot Rituals||YES|
|16-18||Facials & Foot Rituals||Optional|
In a word, yes. Medications and health conditions can impact factors ranging from how much pressure your massage therapist will apply to the types of serums your aesthetician will use during a facial. Please inform us of any health concerns you may have, including: pregnancy, medical conditions, injuries, medications (be sure to include acne or skincare medications), high blood pressure, or recent surgeries.