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Vivian's Boutique Spa

Serving Dallas & Fort Worth, Texas

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FAQ

What are the check-in procedures?

We suggest arriving ten to fifteen minutes earlier than your appointment time to check in and fill out any health forms or paperwork.  Then sit back and let the relaxation begin.

My (dog, child, goldfish) is sick, and I have to cancel. What’s the cancellation policy?

We understand things don't always go according to plan.  If you need to reschedule or cancel your appointment, please contact us 24 hours in advance of your reservation.

  • If you need to cancel on the day of your appointment, a $20 fee per missed service will be incurred. For example, if a guest has a massage and a facial booked, there would be a $40 same-day cancellation fee.
  • For a guest that does not contact us and does not show up for their reservation, he/she will be charged 50% of the services to the credit card or gift card used to hold the appointment.
My massage therapist worked wonders with my tight neck & shoulders. What should I tip to thank her?

Gratuities are appreciated, and the amount is at your discretion.  Spa service gratuities typically range from 15% to 25%.  You may leave a tip with the front desk when you check out, and we will ensure that your technician receives it.  Gratuities can be paid in cash, credit card, or when redeeming a gift card value.

Do you have a cell phone policy?

As a courtesy to yourself and other guests, we kindly ask that you silence your cell phone while in the spa and refrain from making calls in our lounge.  As you adjust to the peace and quiet of your luxurious spa treatment, you'll be glad that you did.

Oops – I meant to buy “fabulous in a bottle”, but instead I purchased “lovely in a tube”. Can I return a product?

Vivian's will be happy to accept returns on any unopened products, and you will receive a full refund in cash (with a receipt) or store credit (without a receipt). 

I just received the best present ever – a Vivian’s Boutique Spa gift card! What are the rules for gift cards?
  • First and most importantly, our gift cards do not expire.
  • Gift cards may be redeemed for services and products.
  • This may sound obvious, but a gift card is always worth the dollar amount paid.  This rule applies if someone purchases a specific spa service as a gift on the gift card, and then the recipient would like to change the type of service received.  For example, if you're given a facial, but you'd prefer a pedicure, we can accommodate your request.  The recipient can use the dollar amount on the gift card towards the services and products of their choice.
  • Gift card amounts may be redeemed towards tips, but gratuities are not automatically included when purchasing a gift card.  Confused?  Let's say you are purchasing a gift card for a friend for a 60-minute massage.  If you would like to include the tip amount in addition to the cost of the massage,  you may do so at the time of purchasing the gift card.
  • Gift cards may not be redeemed for cash (nice try, though).  Lost or stolen cards may not be replaced (so keep your eye on 'em!)
My daughter would like to get a spa service. What are your policies on junior guests?

We know that teens and tweens might like a little pampering too.  We have policies in place to ensure the comfort and safety of all of our guests.

  • Spa guests under the age of 16 MUST be accompanied by an adult and must be in the spa to receive a service.

The following guidelines are also in place for our junior guests:

Age Available Services Adult Presence
under 13 Foot Rituals YES
13-15 Facials & Foot Rituals YES
16-18 Facials & Foot Rituals Optional
Does my massage therapist really need to know that I take medicine for high blood pressure?

In a word, yes.  Medications and health conditions can impact factors ranging from how much pressure your massage therapist will apply to the types of serums your aesthetician will use during a facial.  Please inform us of any health concerns you may have, including: pregnancy, medical conditions, injuries, medications (be sure to include acne or skincare medications), high blood pressure, or recent surgeries.

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Spa Hours

Monday: closed
Tuesday: 11 am - 7:30 pm
Wednesday, Thursday, & Friday: 11 am - 8pm
Saturday: 10 am - 7 pm
Sunday: noon - 6 pm

Our Instagram

  • Happy National Relaxation Day to all who celebrate! (Of course that’s us!)‍♀️⁣ ⁣ Celebrate your skin with our latest seasonal facial, the Strawberry Basil Gin Fizz Facial! ⁣ ⁣ With strawberry buffing powder, berry & rose water tonic, an antioxidant-rich vitamin C mask, & a velvety smooth black opal basil facial butter, our newest treatment gives a natural boost of hydration to renew summer skin. ⁣ ⁣ Our facials are available as 60-min or 90-min services, as well as being included in several spa packages, such as our Tropical Treats & Bahama Mama packages! ⁣ ⁣ #viviansspa #viviansdallas #dallasspa #eastdallas
  • Take a trip to the tropics with our Pineapple Mint Mojito Massage! ⁣ ⁣ Step into the spa & enjoy the soothing side of summer with our latest massage! Featuring pineapple body oil, coconut sugar scrub, spearmint cooling body mousse, & peppermint & aloe vera mist, it’s a refreshing tropical treat! ⁣ ⁣ Our Pineapple Mint Mojito Massage can be booked a la carte as a 60-min or 90-min service, & it’s also available in our current seasonal spa packages, such as our Spa Day Vacay package with a 90-min Pineapple Mint Mojito Massage & 90-min Strawberry Basil Gin Fizz
  • Treat your toes to our new Banana Coconut Colada Foot Ritual! ⁣ ⁣ What’s a foot ritual, you may ask? In a nutshell (or a coconut shell perhaps?), our foot rituals offer an hour of pure relaxation with a luxurious leg & foot massage. Our newest foot ritual includes:⁣ ⁣ Banana Cream Milk Bath Soak⁣ Shea Butter & Coconut Water Sugar Scrub⁣ Melted Mango Butter Balm ⁣ Olive Fruit Body Oil ⁣ Coconut Cream Shea Butter Massage ⁣ ⁣ Our newest tropical treat is a refreshing escape for tired feet!⁣ ⁣ Our Banana Coconut Colada Foot Ritual may also be
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214-484-4714
5420 Ross Avenue
Dallas, TX 75206

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